Do I need an account?
No. You only need an email address and a shipping address.
Why can't I pay on the website?
We confirm every order by hand first — stock, sales tax for your state and shipping. Then we email a secure payment link, so you always see the final total before paying.
How do I pay?
Through the secure payment link we email you after confirming your order. We never ask for card details by email.
How long does delivery take?
Paid orders leave within 1–2 business days and usually arrive in 3–7 business days.
Do you ship to Alaska, Hawaii or outside the US?
Not yet. We currently ship to the 48 contiguous states and Washington, D.C.
Can I change or cancel my order request?
Yes — just reply to our confirmation email before paying. After payment, email us and we'll do our best if the order hasn't shipped.
Is the stoneware food safe?
Yes. All our mugs, bowls, plates and pitchers use lead- and cadmium-free glazes. Dishwasher and microwave notes are listed on each product page.
Can I send something as a gift?
Yes. Add a gift message in the notes field on the order request page. We don't put prices in the box.
Something arrived broken. What now?
Email us a photo within 7 days of delivery. We'll send a replacement or refund you in full — no need to return the broken piece.
Didn't find your question? Email [email protected].